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Privacy Policy

We, SkillChefs, operating under trade license number TRAD/DSCC/035435/2024, are committed to safeguarding your privacy in relation to the protection of your personal information. To enable us to provide our services effectively, we may collect and sometimes share your information as described in this policy. This notice explains our information practices and the choices you have regarding the collection and use of your data. By accessing or using the website https://skillchefs.com (henceforth “the Website”) and/or any SkillChefs applications (henceforth “the Application”), you agree to this Privacy Policy. If you do not agree to these terms, you are not permitted to use our Website or Application. For questions or complaints about this Privacy Policy, contact us at contact@skillchefs.com.

1. DEFINITIONS

      •      “We”, “Our”, and “Us” – Refers to SkillChefs, the creator of this Privacy Policy. 
      •      “You”, “Your”, “Yourself”, and “User” – Refers to individuals using the Website or Application. 
      •      “Website” – Refers to the official website of SkillChefs: https://skillchefs.com. 
      •      “App” – Refers to any mobile or web applications developed by SkillChefs. 
      •      “Personal Information” – Refers to any personally identifiable information collected from you. 
      •      “Third Parties” – Refers to any entities other than the user and SkillChefs.

      1. 2. OVERVIEW

      2. We value your privacy and are committed to protecting your personal data. Personal Information includes but is not limited to your name, address, email address, phone number, educational details, and payment information.

        To access our services, you may need to provide:

        •      Phone number

        •      Email address

        •      Date of birth

        •      Educational background (class, institution, syllabus)

        •      Payment details (where applicable)

        This Privacy Policy also applies to non-registered users, including data such as browsing behavior and pages viewed. If you connect your SkillChefs account with a social account (e.g., Facebook, LinkedIn), information permitted by you will be collected directly from that account.

      3. USER PROVIDED INFORMATION

      When you register for our services, you typically provide:

           a) Name, age, email address, phone number, and educational interests.

           b) Transaction details when making purchases or subscribing to services.

           c) Information shared when contacting us for support.

           d) Data entered while using our services (e.g., submitting assignments, joining discussions, taking tests).

      We may use this information to provide services, send updates, deliver promotions, and improve user experience.

      1. 4. AUTOMATICALLY COLLECTED INFORMATION

      2. Our Website or Application may automatically collect:

        •      Device type, IP address, and browser type

        •      Mobile device unique ID and operating system

        •      Usage patterns and analytics

        For payments, we use secure third-party gateways. These entities do not use your personal data for other purposes.

      5. HOW INFORMATION IS COLLECTED

      We collect information lawfully and fairly, with your knowledge and consent, for purposes necessary to deliver our services. Personal data will only be retained for as long as necessary and will be kept accurate and up-to-date where required.

      6. COOKIES

      1. We use cookies to enhance user experience and deliver personalized content. Cookies help us identify returning users, improve services, and deliver interest-based ads. You can manage cookie settings via your browser or opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout/.

      7. EXTERNAL LINKS

      Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

      1. 8. OUR USE OF YOUR INFORMATION

      2. Your information may be used to:

        •      Deliver services and communicate updates

        •      Diagnose technical issues and improve functionality

        •      Prevent fraud and unauthorized access

        •      Comply with legal obligations

        In the event of a merger or acquisition, you will be notified before your data is transferred.

      9. CONFIDENTIALITY

      Your information is confidential and will not be sold, rented, or shared with unauthorized third parties. Emails from us will only relate to products or services you have agreed to receive.

      • 10. DISCLOSURE OF INFORMATION

      • We may disclose information:

        •      To comply with legal requirements or court orders

        •      To law enforcement or government authorities during investigations

        •      To prevent fraud or protect against security threats

        We do not sell or rent personal information as a matter of policy.

      11. ACCESSING AND REVIEWING INFORMATION

      You may view or edit your personal information anytime via your account. Certain historical data may be retained for legal and operational purposes, even after requests for deletion.

      12. SECURITY

      We use industry-standard security measures to protect your data, though no method is 100% secure. Users are advised not to share sensitive details (e.g., banking information) publicly on our platform.

      13. DISCLAIMER

      While we take reasonable measures to protect your privacy, we cannot guarantee absolute security of information transmitted online. Your use of our Website and services is at your own risk.

      14. DISPUTES AND JURISDICTION

      Any disputes arising under this policy shall first be resolved through mediation and, if necessary, arbitration in Dhaka, Bangladesh, conducted in English. If alternative resolution fails, jurisdiction lies with the Dhaka courts.

      1. 15. QUESTIONS AND COMPLAINTS

      2. For concerns or unresolved issues, contact us at:
        1.      Email: contact@skillchefs.com
        2.      Mobile: +8809696788072, 01521719868

      16. AMENDMENTS TO THIS POLICY

      We reserve the right to update this Privacy Policy as needed. Continued use of our Website or Application indicates acceptance of the updated terms. We recommend reviewing this policy regularly.

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